When you have found a book you would like to order, add it to the shopping cart. You will then have the opportunity to continue shopping - returning you to the last-viewed page - or go to the checkout to complete the purchase.
At the checkout page you will be asked to log in (if you are a previous customer with an account), create an account - or just enter your email address if you don't wish to open an account. Having an account simply means that your contact details - NOT your payment details - are stored on the website for future reference.
If you have logged in or created an account, your address details will be displayed and you can move to the next step (by clicking the 'next' or 'continue' buttons at the foot of each page). If you have chosen not to open an account, you will need to enter address details at the next page and confirm these at the following one. Postage and payment options will then be displayed - select those you wish to use and then complete the order. You will receive an automatic confirmation message, and then a subsequent message from us once the order has been processed. Note that you can select 'request a quote' if you wish to confirm the postage amount before payment is made.
Our preferred method of payment is by direct bank deposit - our account details are below, but we will also supply these in our reply to orders choosing this option. We are also happy to accept Visa, Mastercard or American Express, PayPal, money orders in Australian dollars, and cheques from established customers. Purchasers can of course collect books from our shop and pay in cash - and for any enquiries about other arrangements select 'request a quote' as the payment option. Our prices are in Australian dollars (AUD) and include all relevant taxes.
We have quoted postage (shipping) rates – for ordinary and expedited delivery – that will appear with your order. These are based on an the cost of sending an average-sized parcel weighing between 0.5 and 1 kilograms (for a single book), or between 1.5 and 2kg (for two books). The actual cost of postage varies according to the size & weight of the parcel and its destination, and the costs of international parcels are also subject to exchange rate fluctuations. Furthermore, postage charges change with an unnerving frequency, although we do endeavour to keep our quoted rates up to date.
All this means that we may have to ask you for additional postage if your order is for a book, or set of books, that is larger or heavier than average - but no amount in excess of our quoted rates will be charged without your approval. If your parcel is lighter than 0.5kg we will reduce the postage accordingly - at the moment we can send such parcels to any Australian address for AUD10.00. International rates will also be reduced as appropriate.
Unless otherwise stated, none of our quoted rates include extra services such as signature on delivery or insurance. Please enquire if you would like any extras and we will advise the cost.
For overseas parcels, we normally use either Australia Post's Economy Air service (8 working days) or Skippy Post (an affiliate of Spring Global Mail), with a usual delivery time of around 3 weeks. Sea Mail is cheaper - not always by much and it is very slow – but please enquire if you would like your book/s sent at the cheapest rate available. The higher rate quoted is for Australia Post's Standard Air Mail (usually 5-6 days, and with tracking). If you would like us to use a Courier service we can quote the cost for your parcel on request.